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貨運及送遞

貨運安排時間

NOVA網上商店24小時及7天營業,而貨運專員辦公時間則為香港時間 (GMT +8) 星期一至五 09:00 – 18:00;星期六 09:00 – 13:00;星期日及香港公眾假期休息。

凡於辦公時間內所建立並確認付款之訂單,貨運專員會於當天處理,並且安排於三個工作天內付運。為配合運輸安排,訂單截件時間為每日下午5時30分 (星期六中午12時30分),故截件時間以後建立並確認付款的訂單將會順延至下一個工作天處理,敬請留意。 

(香港時間) 營業時間

(網上查詢、確認訂單及付款)
銷售專員辦公時間

(聯絡 客戶及處理訂單)
貨運截件時間
星期一至五 全日 09:00 - 18:00 17:30
星期六 全日 09:00 - 13:00 12:30
星期日及公眾假期 全日 下一個工作天 ~

 

交付方式 

訂單一經確認並成功完成付款後,本公司的專員會致電閣下以安排及確認送貨資料*。所有貸品均於辦公時間以本公司運輸隊伍或速遞服務送到 顧客所指定的收貨地址。

*請注意﹕恕不接受以郵政信箱或酒店作送貨地址。 

 

香港本地

運送至香港本地地區,閣下可按需要選擇本公司送貨服務、自行提取貨品或委託付運。

(一) NOVA送貨服務 

送貨上門服務適用於香港、九龍及新界各商業及住宅區,安排至運送流程一般需時3-7個工作天,每張訂單收費為HKD60* (不限貨品數量)。離島、東涌、馬灣、愉景灣及須行車許可證之區域則不設上門送貨。 

* 唐樓或不設電梯之樓房須額外收取附加費或於樓下收貨。 

(二) 客戶自取貨品 

客戶若選擇自行到NOVA葵興辦公室提取貨品,運送費用全免。閣下只需帶同相關「網上銷售發票」(註﹕並非「訂購確認通知」)親臨提貨即可。 為免等候,建議客人可先致電預約。

 

海外地區

所有送遞往香港以外之東南亞國家 (不包括中國)、美加及歐洲的訂單必須委託付運。下表總括了海外地區的送貨方式、收費及所需時間: 

送貨方式 送貨方式運費 預計運送時間
香港郵政-特快專遞 按送貨區域及貨品重量計算# 4-7工作天
DHL 按送貨區域及貨品重量計算# 3-5工作天

 

特別注意事項 (請海外客戶在確認訂單前請務必細閱以下內容) 

  • 所有海外訂單必須得到本公司接納才會安排送貨 (「訂購確認通知」發出後1個工作天內會有專人通知訂單是否被接納),本公司保留一切訂單接納權,若訂單不被接納,本公司將會安排退款。 
  • 送寄往海外的訂單,收件人需要為貨件進行貨物報關。如顧客因拒絕繳稅或未能就有關貨物進行報關而引致貨物退回,顧客將需要負責一切因 此而引起的運費、重寄費或退回訂單之行政費,以及貨品總額的20%作回倉費用。相關詳細條款請參考下列「海關及稅項」部份。

 

海關及稅項 

若 閣下將貨品運送到香港以外國家,閣下將被當地視為入口者,閣下可能需要繳付附加費、增值稅項,或就有關貨品向運送目的地登記或申請進口許可證,這些收費及 文件申領均視乎目的地的法例而定,本公司無法控制或預計這類收費的數目,本網站亦不會為該等款項或文件申領手續負上任何法律責任。如客戶對所在國家的入口 關稅及法例有任何疑問,請跟當地海關聯絡。

 

電壓及插頭

NOVA 網店出售的產品,除特別標明外,均為 220V、50/60Hz 及使用三腳方插 (BS 插頭)。請確定使用區域電壓相符。本公司並不接受因電壓不適用而退貨的要求。

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